You need to ensure that there are no negative a complaint is not addressed while managing your reputation. If there is a problem it should be dealt with in the best interest of the company.
The company should offer discounts or vouchers to make up for any mistakes. You need to consult a reputation management advisor, who can explain more about reputation management.
It is not a good idea to leave negative reviews or apologize for being at fault. In a friendly and humble tone, you should give the necessary justifications for invalid reviews.
Modern reputation management tools integrate seamlessly without survey tools. This allows companies to send emails to their guests after they check out and collect their reviews.
This system collects reviews and allows guests to easily post reviews on social media and Google. This feature ensures that reputation is maintained online, increasing demand for direct bookings.
The average rating will be higher if there are more reviews. A large number of positive reviews can absorb few negative reviews. However, this does not mean that companies should ignore negative reviews.
Negative reviews must be addressed immediately. Many tools allow you to set goals and track them until the end to improve your weak points.
It's time for companies to realize this. ORM It is not just a strategy to manage negative emotions but also a way to establish a brand.